AI Agents - the workforce of the future?

The idea in one line

AI assistants help you work smarter. AI agents do tasks for you. At gecco we are building agents that can run end-to-end processes, so teams can spend less time on routine work and more time on thinking, planning and human-facing tasks.

What is an AI agent?

An AI agent is an assistant that can act on goals you set, rather than waiting for prompts. Where a normal assistant might draft an email when asked, an agent can be told to manage incoming customer messages for the day and then take the steps needed to resolve routine issues. That can include triaging messages, creating tickets, routing enquiries to the right person and following up with suggested responses.

Set it up and let it run

We describe these agents as practical background helpers. Once configured, they can run continuously within the limits you define. For example, a sales agent could scan your CRM for new leads, send an introductory message, book calls when a prospect meets your criteria and update records. You come in the next morning and some of the day-to-day work is already done.

Safety and human oversight

We know handing tasks over to software can feel risky. gecco builds agents with safety in mind. Agents only access systems and data you permit, and you choose how much autonomy they have. You can require human approval before any final action, or let agents operate within defined boundaries for routine tasks. Detailed logs and alerts help you see what actions were taken and why. The goal is to create useful automation that you trust.

Where agents are useful today

Early use cases suit tasks with clear rules and measurable outcomes. These include:

• IT maintenance, where agents can monitor alerts and apply standard fixes or escalate issues to people.

• HR onboarding, where an agent prepares accounts, shares welcome materials and checks training progress.

• Inventory checks, where an agent monitors stock levels and triggers reorder processes.

As the technology matures, the range of tasks agents can handle will grow, but these early scenarios are already delivering practical time savings in pilot programmes.

How agents work with your existing assistants

Agents orchestrate your existing assistants, combining them in ways that mirror how teams actually work. For instance, a marketing agent might call on a content creator, newsletter writer and social helper to plan, create and schedule a campaign. Agents pass context between specialists and keep a conversation history so nothing gets lost.

Collaboration across departments

Agents are built to share context across departments. A campaign planned by marketing can pass leads to sales agents, while operations agents can monitor delivery and update finance. The result is fewer silos and smoother handoffs.

Getting started with agents

If you already use gecco assistants, agents are a natural next step and multiply the value of what you already have. For new customers, we start with three core documents and a small set of assistants that map to your most repetitive processes. Then we design approval points and a pilot agent, so you can see results without overcommitting.

A simple example of a day with an agent

Morning: Brief your marketing agent on this quarter's focus.

Midday: Review a short list of strategies the agent has created.

Afternoon: Approve the ones you like, and watch marketing and sales agents coordinate lead handover.

Next day: See how agents reflected on outcomes and improved their approach.

Practical rollout steps

1. Meet: We talk about where you are and what matters most.
2. Deploy: We implement assistants and the first pilot agent.
3. Train: We run short, practical sessions so your team knows how to work with agents.
4. Measure: We track outcomes and refine the agent based on real results.

A cautious, useful future

Autonomous agents are not about removing people. They are about removing low value work so people can focus on judgement, relationships and creativity. We are running careful pilots with clients and learning each step of the way. If you are curious, get in touch. We can talk through a small trial and see whether agents are a good fit for your team.

Next steps

Interested in a short demo or a pilot? Book a demo on our site or reach out to our team. We are happy to show you how a simple agent could change a small part of your week and help you decide whether to expand from there.